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Dedicated Donor Rewards

1
Log in to the Dedicated Donor Rewards store

You can use the information on your post-donation card to set-up an account and log in.

2
Redeem your points

Once you log in, you will be able to check your balance and explore items you can redeem.

3
Enjoy your rewards

We hope that you enjoy your rewards and that we can encourage you to donate with us regularly.

EARN POINTS
Start earning points today

Every time you donate blood, you will earn points toward your next reward!

Dedicated donor rewards for reoccuring donations
REDEEM POINTS
Check your balance

Think you’re ready to redeem your points? Log in or give us a call to check your balance.

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How the Points Work

 

After your first donation, you can login to the Dedicated Donor Rewards store. From there, you can see how many points you have, browse items and use your points to redeem for rewards. We add new items throughout the year, so be sure to log in often!

Each time you donate with Carter BloodCare, you earn points! The more often you donate, the more points you’ll earn. PLUS, you get 50 bonus points for making an appointment and keeping it.

Your number of donations restarts at the beginning of each year.

Donation #
Whole Blood
Double Red
Platelets
Plasma
1
100
200
150
100
2
100
300
150
100
3
150
550
200
150
4
150
200
150
5
200
250
200
6
200
250
200
7+
300
Donation #: 1
Whole Blood: 100
Double Red: 200
Platelets: 150
Plasma: 100
Donation #: 2
Whole Blood: 100
Double Red: 300
Platelets: 150
Plasma: 100
Donation #: 3
Whole Blood: 150
Double Red: 550
Platelets: 200
Plasma: 150
Donation #: 4
Whole Blood: 150
Double Red:
Platelets: 200
Plasma: 150
Donation #: 5
Whole Blood: 200
Double Red:
Platelets: 250
Plasma: 200
Donation #: 6
Whole Blood: 200
Double Red:
Platelets: 250
Plasma: 200
Donation #: 7+
Whole Blood:
Double Red:
Platelets: 300
Plasma:

Total Points Earned For Each Donation = Main product donation # + Making and keeping appointment (50 pts) + Procedure bonus points (Gold Standard) + Any promotional bonus points (see current promotions)

Frequently Asked Questions

What is the Dedicated Donor Rewards program?

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Dedicated Donor Rewards is our way to show our appreciation for your impact in the community and to celebrate your frequent donations. Donors earn points with each donation they can redeem for rewards.

How do I sign up for the program?

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You are automatically in the program after your first donation! You do not need to register. Just log in to your account 48 to 72 hours after your donation to see your points and available rewards. Be sure to confirm or update your primary email address to ensure you will receive your reward and all related communication.

How do I access the online store?

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Log in here and then click Online Store.

How do I create an account if I don’t have my donor ID or unit number?

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If you need assistance logging in or creating an account, please call 817-412-5300.

After I donate, when will my points appear?

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It may take 48-72 hours for points to show up online. If you do not see your points listed five days after your donation, please call us at 1-877-869-4141.

Do my points expire?

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All points earned in a calendar year will expire at the end of February the following year. For example, all points earned from January 1 – December 31 will expire the following February 28.

Will I earn points if my donation attempt is unsuccessful?

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Yes, you will receive points if an attempt to collect blood was made, including points for keeping your appointment. Donation attempts that result in a deferral are awarded 50 points.

Can I track my past donations and orders?

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You can track your donation history by logging in to your account and clicking My Donations. You can track previous orders by logging in and visiting the Order Details page.

How will I receive my e-gift card(s)?

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Once an order has been submitted you will receive your e-gift card within 72 hours. Your e-gift card will be sent to the primary email listed on your donor profile. This email will come from a third-party vendor, so please check your spam/junk folder. If you have not received your order after 72 hours, please call us at 1-877-869-4141.

How do I use or redeem my e-gift card?

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For most gift cards in the Dedicated Donor Rewards store, you will be sent an email with a link and a security code that will be used to download the gift card of your choosing. Click the link in the email and then enter the provided security code when prompted. Then, you’ll be able to download your e-gift card.

Amazon e-gift cards are a slightly different process; click to review a step-by-step guide for redeeming an Amazon e-gift card.

Can I donate my points back?

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Yes! Donating your points back to Carter BloodCare is a great way to help further our mission.

Can I transfer my points to someone else?

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Points cannot be transferred or combined with a family member, friend, or another blood donor.

How can I contact customer service if I have an issue with an order?

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You can contact the order fulfillment customer service team at 877-869-4141 from 8:30 a.m. to 4:30 p.m. Monday through Friday. Voicemail is available at all times and a customer service specialist will respond to your request as soon as possible.

Please note that physical store items may take 4-6 weeks to be delivered. E-gift cards are typically sent within 24 hours of the order to the email listed on your donor account, but they may take up to 72 hours during high volume times.

How do I update the primary email listed on my donor profile?

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You can call 817-412-5830 or you can log in to your account, click “My Account” > “Edit” > “Change Communication Preferences.”

Where can I get a gallon milestone pin?

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It takes eight whole blood donations to reach one gallon. To celebrate these milestones, we offer enamel pins in the shape of Texas proudly showing your gallon milestone number. Your neighborhood donor center carries pins 1-20, and subsequent increments of 5 (25, 30, 35, etc) up to 100. Please stop by to pick up your milestone pin!

If you have a request for specific gallon number not carried at a center, please submit a request through the Contact Us page and select Dedicated Donor Rewards from the drop down. Availability may be limited.

Terms and Conditions apply. Restrictions apply, see amazon.com/gc-legal.