The ability to support an uplifting connection between blood donors and their transfusion recipients has been desired. Carter BloodCare will connect the two by harnessing the power of a simple “Thank You.” Starting in October we will proudly be participating in a national program called Thank the Donor.
Thank the Donor (TtD) is an online, recipient and donor relationship management tool that enables patients who have received a blood transfusion to send a special message of appreciation to their blood donor(s) in an anonymous, user-friendly format.
How the Program Works:
Recipients, or their families and friends, can visit thankthedonor.org to send a note, photo and/or video to their donor using a smartphone, tablet or computer. Approved appreciations are then sent via email to the donor(s). The site’s anonymous format allows communication within the boundaries of HIPAA laws.
What’s in it for you:
You could finally get to see the direct result of your gracious donation. Make sure we have your correct email address on file because in the coming months you could receive a message of appreciation via email from a patient who received your donation. Not all donors will receive a message, but this does not mean your unit was not transfused to a local patient. Only a few select area hospitals are participating in the initial pilot, limiting the number of appreciations being sent. Your unit may have been sent to a hospital not enrolled in the pilot. Also, TtD is based on optional participation so the patient(s) may have opted not to share.
We hope to give all other hospitals serviced by Carter BloodCare the opportunity to implement TtD after the official launch, set for the 3rd quarter of next year.
We look forward to our donors having the opportunity to directly see how their gifts of life create so many appreciations. We hope you are inspired by the attitude of gratitude in this program as much as we are!
If you have questions regarding Thank the Donor, or about giving blood, scroll down for some FAQs or call/text 800-366-2834.
FAQs for Thank the Donor
What is Thank the Donor?
Thank the Donor is an online, free, simple service that allows a patient, friend or family member to send an anonymous appreciation message to the person who donated the blood they received.
Why did I receive an email/message?
The email/message you received is part of Carter BloodCare’s new Thank the Donor initiative. You recently donated with us and your unit(s) was transfused to a patient in a local hospital. The recipient that received your blood product wanted to send you a message of appreciation.
The email/message may have been sent on the patient’s behalf by their family or friends.
Why did I receive multiple emails/messages?
After you donated, your unit was taken to our lab for further processing. Your unit could have been separated into several different blood products and therefore could have been transfused into more than one patient. Multiple recipients sent you their personal messages of appreciation.
Can I send my recipient a message back?
Due to HIPAA and personal health information (PHI) laws, the recipient and donor cannot be disclosed to each other. The Thank the Donor website is a properly regulated channel that allows for one way communication. This ensures the patient, or their family/friends, can only send a message to you, the donor, with no PHI being shared.
Did Carter BloodCare share my personal information and/or email address with the Thank the Donor program, the hospital or the patient?
No, Thank the Donor is an extension of Carter BloodCare, so your personal contact information is not shared with any other parties. Carter BloodCare utilizes the information located in your donor profile to share the message of appreciation with you.
The unit number also known as donor identification number is scanned or entered into the Thank the Donor website by the recipient, sent across to the Carter BloodCare secure database that then links the unit number with you, the donor. Neither the patient nor hospital staff can identify you by your unit number/ donor identification number. Our donor’s confidentiality is our priority, which is why the Thank the Donor site is an anonymous platform.
Why haven’t I received an appreciation yet?
A couple of factors could affect you receiving an appreciation:
Currently, only a few select area hospitals are participating in the pilot, so your unit(s) might have been used at another hospital.
Thank the Donor is based on optional participation so the patient(s) may have opted not to share.
Your unit could have been shipped to another blood center for an imminent need that does not participate in the Thank the Donor program.