Why did Carter BloodCare change the way we log into our personal account?
Our new system allows you to choose how you would like to be contacted by Carter BloodCare. If you have an existing account with us, simply use your current username and password to access these new options for communicating. If you are new to Carter BloodCare, simply create an account by following cues on the login page.

Why am I having trouble accessing my personal health information?
Although you can still schedule an appointment, you will not be able to access your personal health information unless you initially log in. You will only need to complete this process one time.

When setting up my account I was asked for a unit number. Where do I find this number?
After your last donation, you were handed a card that included your mini physical results. Your unit number is listed on this post donation card.

What if I did not keep my post donation card? How can I get my unit number?
You can call 1-800-430-2062 and they will give you your unit number.

What is my donor ID number?
It is the number on your CareCard, the small card you were given after your first donation.

I already have a My Page account with Carter BloodCare. Do I still have to complete the new log in?
No. To log in, simply continue using your current username and password as you’ve been doing..

I’m a drive coordinator. How do I log in to the Drive Coordinator portal?
If you email address is on file, simply click “forgot password” and your new login information will be emailed to you. If we do not have your email, contact your field recruiter.

What is Great Partners?
Carter BloodCare Great Partners is a rewards system designed to thank blood donors for helping save lives. Our donors earn points for their donations, and are able to redeem their points for a variety of rewards.

How does Great Partners work?
When you give blood at a participating Carter BloodCare location you will automatically be registered as a Great Partner. You will begin acquiring points for every donation you make. Acquired points can be redeemed for Great Rewards, which can be accessed by visiting carterbloodcare.org and logging onto My Page.

How do I earn points?
Points are earned every time you donate blood or blood products at participating Carter BloodCare locations.

Why do double red cell donors receive more points?
Double red cell donors are eligible to give every 112 days, which means they cannot give as frequently as whole blood or platelet donors. That’s why double red donors get an additional boost for their donations.

When will I begin earning points?
You will start earning points for your donations made on or after the date Great Partners begins.

Will I receive points for my past donations?
We greatly appreciate your past donations; however, points will be earned only for donations made after Great Partners begins.

Can I still track my past donations?
You can track your donation history by going to carterbloodcare.org/mypage. Log on any way you choose: with your CareCard number, your Donor ID number or a Blood Unit number. This is also a great way to track your health history, including your cholesterol.

Can I earn points if I am deferred?
Unfortunately, we will not be awarding points for deferrals at this time.

Will I earn points if my donation attempt is unsuccessful?
Yes, if a needle was inserted into your arm you will receive points for your attempted donation.

Do my points ever expire?
You will accumulate points through December 31 of each year. You will have an additional two months to redeem points, or by the end of February of the following year. If you do not redeem points within the allotted time frame, they will be donated back to our organization.

Can I donate my points back?
Yes! Donating your points back to Carter BloodCare is a great way to help with the costs of maintenance, remodeling and new equipment.

Can I transfer my points to someone else?
We offer points to thank our participating donors for their efforts. You may donate your points back to Carter BloodCare; however, you may not transfer points to another person or combine points with a spouse or family member or friend.

How can I access the online store?
You can go to carterbloodcare.org and log on to My Page. Once you log on to your personal profile, click on the Points and Rewards button.

I do not have a computer; how can I register for Great Partners and redeem points?
Every participating Carter BloodCare Donor Center offers a computer kiosk that can be used to access Carter BloodCare’s website and the Great Partners online store. You may also call us at 1-877-869-4141 Monday-Friday 8am-5pm.

How long do I have to sign up for the program?
There is no need to register for the program. When you donate at participating location, you are automatically enrolled. You will have access to the necessary information by visiting carterbloodcare.org and logging onto My Page. Updated information will be entered automatically with every donation.

After I donate, when will my points appear?
It will take 48-72 hours for points to show up online. If you do not see your points listed five days after your donation, please call us at 1-877-869-4141.

Will I still receive a T-shirt when I give blood?
T-shirts will no longer be awarded at the time of donation. Instead, Great Partners will offer donors all kinds of rewards to choose from, including sized T-shirts, hats, and gift cards.

Why are T-shirts no longer given at the point of donation?
Great Partners was created to provide donors with a selection that best fits their individual preferences and lifestyles. Instead of receiving the same type of reward over and over again, you are now able to select from a wide variety of items.